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Help Desk Vocabulary
| Technical Support: | Practical help. Internet users need technical support. |
| Second level: | Advanced help. The internet company provides second level technical support. |
| Analyze: | To look into. To solve. They analyze technical problems. |
| Survey: | To get opinion. They analyzed the survey. |
| Head office: | The business center for a company. The head office is in Asia. |
| 60 years and up: | To be a minimum age. The company wanted managers who were 40 years and up. |
| Phone services: | Help provided on the telephone. They are a phone service company. |
| Help desk: | The department providing support. Usually internet.
They called the help desk to come up with a solution. |
| Strength: | The strong point. The strength of the company was its service. |
| Weakness: | The weak point. The weakness of the company was the quality of the product. |