Lesson 6: Trouble Shooting

PAGE 7

Lesson Preparation

Vocabulary and Expression Builders.

Help Desk Vocabulary

Technical Support: Practical help. Internet users need technical support.
Second level: Advanced help. The internet company provides second level technical support.
Analyze: To look into. To solve. They analyze technical problems.
Survey: To get opinion. They analyzed the survey.
Head office: The business center for a company. The head office is in Asia.
60 years and up: To be a minimum age. The company wanted managers who were 40 years and up.
Phone services: Help provided on the telephone. They are a phone service company.
Help desk: The department providing support. Usually internet.
They called the help desk to come up with a solution.
Strength: The strong point. The strength of the company was its service.
Weakness: The weak point. The weakness of the company was the quality of the product.