Masterful Communication by Joanna Miller.
In our professional lives we are required to communicate. We can forget to continue to develop these skills. The following is an excerpt from the book Masterful Communication by Joanna Miller.

Great Communication.
Communication is part of our professional responsibilities. Managers have to communicate with employees. Employees have to communicate with managers. To have good office dynamics, good communications is important. Here are a few ideas on how to communicate well.

1. Be a good listener.
When you are talking with your colleagues remember to listen. Listen to the complete idea before you respond. When you answer use the same words as the other person.
Try not to answer a question before the other person finishes. Try to pause before you begin your response.

2. Give Feedback.
If your colleagues are presenting ideas, respond to what they are saying. If you are not sure, ask. Remember it is important to let your listener know you are listening. Give them feedback.

3. Choose your words.
Use positive language. Try to communicate ideas that are positive. Do not use complex images. Make your communication clear and direct. This will help you get support from your group.

4. Connect Personally.
Try to communicate directly. Using email or the telephone may not be the best approach. Face to face interaction is the best solution. If you want to show a personal style communicate directly.

It is important to consider your communication when you work. To find out more about this kind of communication read Joanna Millar's book Masterful Communication.