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Support To help 
                
The support team at the IT company is very good.
                
Follow up To check after
                
They have to follow up on support. 
                
After sales The services given after the sale is done
                
The after sales support at Volkswagen is good. 
                
Client service Product support
                
The client service at the group is good.  
                
24/7  All day
                
They have 24/7 support. 
                
Hotline Usually a phone number for help
                
The hotline is 24/7.  
                
Help desk A group organized to help clients (usually an office)
                
The help desk support is good. 
                
Guarantee A promise of service
                
They offer a 10 year guarantee. 
                
Assurance To promise 
                
We assured the client with a money back guarantee. 
                
Pledge A sincere promise
                
The company pledged a superior service. 
                
Warranty Like a guarantee (a contract) 
                
The car has a 2 year warranty. 
                
Technical support Practical help
                
They offer technical support.
Money back To return money
                
They offer a money back guarantee
                
Customer People who buy your product
                
The customers are happy with the service.
                
Customer service Helping the customer 
                
The customer service is great.
                
Client Like a customer (usually for a more sophisticated transaction) 
                
The clients are satisfied.  They have bought the services we are offering. 
                
Consumer The end buyer
                
They have consumers around the world. 
                
Product specs Defining the product through numbers
                
The product specs said it would last a long time. 
                
International support Support in more than one country
                
They offer international support.
                
National support Help in the country 
                
The competition only has national support. 
                
Defect Not working properly
                
The defect was important.  
                
Returns Defective products / Results
                
They had to deal with the returns.   There was a serious product defect.
Technique builders (130,000 one hundred and thirty thousand) 
               
125,000    232,000   335,000  698,000   569,000   799,000  999,000  818,000  440,000   616,000